How to contact Zoom Car Loans
Our Queensland based team service Australia wide and are available Monday to Friday 8.30am to 5.00pm and Saturdays 9.00am – 1.00pm AEST.
Send us a message
Zoom Car Loans welcomes the opportunity to resolve any concerns you may have with any of our products or services. If you have a complaint or would like to request any additional information, you should contact us verbally or in writing.
Phone: 1300 138 273
Fax: 07 5520 3344
Mail: PO Box 241, West Burleigh QLD 4219
In the unlikely event that your complaint, or dispute, is not settled to mutual satisfaction, you can direct your issues for further review by the Australian Financial Complaints Authority (AFCA). You can contact them at:
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001
To lodge an online dispute go to www.afca.org.au. Further information regarding AFCA including their Terms Of Reference is available from their office or on their website.
What our customers say
“Polished, caring customer service – an amazing outcome! Professional, courteous, helpful, intelligent, patient, accommodating, kind - and ultimately successful in assisting me to secure the vehicle and terms I was looking for. Totally outstanding - customer service at its best.”
“I recently applied through Zoom and the process was fast and customer service great! It was easy and stress free and I will definitely go through them again when applying for a car loan!”
'All staff were so helpful from start to finish. Shaun who did our loan was incredible. So efficient and kept us informed. We have had some financial problems in the past, but you didn't judge us on that. The whole process was so simple. We love our new car! Thank you so much! Will recommend you and use you again in the future! '