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Get in touch


We’d love to hear from you

How to get in touch with Zoom

There are many ways to get in touch wtih us.
Our Queensland based team service Australia wide and are available Monday to Friday 8.30am to 5.00pm and Saturdays 9.00am – 1.00pm AEST.

If you wish to get in touch outside of our hours, simply complete the form below and we will be in touch the next business day.


Send us a message


Resolving concerns

Zoom Car Loans  welcomes the opportunity to resolve any concerns you may have with any of our products or services. If you have a complaint or would like to request any additional information, you should contact us verbally or in writing. 

Phone: 1300 138 273
Fax: 07 5520 3344
Email: idr@zoomcarloans.com.au
Mail: PO Box 241, West Burleigh QLD 4219

In the unlikely event that your complaint, or dispute, is not settled to mutual satisfaction, you can direct your issues for further review by the Australian Financial Complaints Authority (AFCA). You can contact them at:

Phone: 1800 931 678
Email: info@afca.org.au
Mail: Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001

To lodge an online dispute go to www.afca.org.au. Further information regarding AFCA including their Terms Of Reference is available from their office or on their website. 






 


What our customers say


At Zoom we pride ourselves on you personalised and friendly customer service. We also constantly seek feedback from our clients and are proud of our 2018 5 Star Gold Trusted Service Award, issued by Feefo. Here’s what some of our recent client’s had to say.