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Get in touch
How to contact Zoom Car Loans
There are many ways to get in touch wtih us.
Our Queensland based team service Australia wide and are available Monday to Friday 8.30 am to 5.00 pm and Saturdays 9.00 am to 1.00 pm AEST.
Our Queensland based team service Australia wide and are available Monday to Friday 8.30 am to 5.00 pm and Saturdays 9.00 am to 1.00 pm AEST.
If you wish to get in touch outside of these hours, simply complete the form below and we will be in touch the next business day.
Fax
075669 1100
PO Box 3, Nobby Beach QLD 4218
Send us a message
Resolving concerns
Zoom Car Loans welcome the opportunity to resolve any concerns you may have with any of our products or services. If you have a complaint or would like to request any additional information, you should contact us verbally or in writing.
Phone: 1300 138 273
Fax: 07 5520 3344
Email: idr@zoomcarloans.com.au
Mail: PO Box 3, Nobby Beach QLD 4218
In the unlikely event that your complaint, or dispute, is not settled to mutual satisfaction, you can direct your issues for further review by the Australian Financial Complaints Authority (AFCA). You can contact them at:
Phone: 1800 931 678
Email: info@afca.org.au
Mail: Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001
To lodge an online dispute go to www.afca.org.au. Further information regarding AFCA including their Terms Of Reference is available from their office or on their website.
What our customers say
At Zoom we pride ourselves on you personalised and friendly customer service. We also constantly seek feedback from our clients and are proud of our 2018 5 Star Gold Trusted Service Award, issued by Feefo. Here’s what some of our recent client’s had to say.
Kathleen. O
NSW
“Polished, caring customer service – an amazing outcome! Professional, courteous, helpful, intelligent, patient, accommodating, kind - and ultimately successful in assisting me to secure the vehicle and terms I was looking for. Totally outstanding - customer service at its best.”
Dana. W
QLD
“I recently applied through Zoom and the process was fast and customer service great! It was easy and stress free and I will definitely go through them again when applying for a car loan!”
Timothy. P
QLD
'All staff were so helpful from start to finish. Shaun who did our loan was incredible. So efficient and kept us informed. We have had some financial problems in the past, but you didn't judge us on that. The whole process was so simple. We love our new car! Thank you so much! Will recommend you and use you again in the future! '
Tamekka. L
SA